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Customer Service Tools

Our eTools for more transparency

With your personal login data, you can log into our customer portals and access the latest data on your shipments at any time. Thanks to the transport management platform, we translate the information from all parties involved in the order and transport process into a uniform data model that everyone can understand. And our claim tool guarantees you simple and fast recording and clarification of transport damage in the transport process in accordance with a defined process.

 

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Transport Management Platform

Collaborative transport management platform for shared access to standardized information for all parties involved in order and transport processing (customers, shipping points, transport partners and consignees).

  • Transparency in the supply chain

  • Shared access

  • Incident management

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Claims Management Tool

We offer our customers the clarification of claims in the course of transport according to a system-supported process. With our claims tool we ensure simple and fast recording of transport claims as well as permanent access to the claims process.

  • System-supported process for transport damage regulation

  • Transparency about the processing progress

  • Dashboard and reporting on damage cases